Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at shop@etchfinity.com. Please note that returns must be approved before sending any item back — unsolicited returns will not be accepted.
If your return is approved, we’ll send you a return shipping label and detailed instructions.
Damages and issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.
Exceptions / non-returnable items
Because most of our products are custom made, personalized or made-to-order items are not eligible for return or exchange. This includes engraved items, custom signage, personalized apparel, or any product made specifically for you.
We also do not accept returns on:
-
Sale items or gift cards
-
Perishable goods
-
Personal care items
-
Hazardous materials or flammable substances
Not sure if your item qualifies? Just email us.
Exchanges
If your item is eligible, the fastest way to get what you want is to request a return and place a separate order for the new item.
European Union 14-Day Cooling Off Period
If your order is being shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason. However, this does not apply to personalized or made-to-order products, which are exempt from this rule. Items must be unused and in original packaging, with proof of purchase.
Refunds
We’ll notify you once we receive and inspect your return. If approved, your refund will be issued to your original payment method within 10 business days. Bank processing times may vary.
If more than 15 business days have passed since your refund was approved, email us at shop@etchfinity.com.